Switching made easy

Starting 20th June, you no longer need to supply a MAC code to move your broadband to another provider but it’s vitally important that suppliers have your up-to-date contact details.

Ofcom are changing the system to make it easier for consumers and promote more competition. In the past, unscrupulous ISPs have been known to supply a fake code to prevent customers switching. Ofcom logo

With the new switching rules, you only need to give your phone number and postcode to the new provider. This will automatically initiate a cancellation process and the switch will take place in 10 working days.

As a safeguard, you will receive a Notification of Transfer (NoT) from both your old and new supplier. This gives you 10 days to change your mind and enough time to prevent a switch if you are a victim of ‘slamming’. This is when you phone line is switched without your knowledge and consent.

In 10 years of looking after dozens of broadband connections, only once have we come across an instance of slamming. It was probably not malicious, more likely a simple typo by someone else wanting to move, but it lead to a lot of trouble and there’s always that risk if your contact details are out of date.

Our customer was only alerted to the issue when his broadband stopped working. On investigation, we found his phone line had switched from BT to Sky and that had prompted the cancellation of his broadband service. In those days, when Openreach’s back office systems sometimes took days to update, we had to wait until the old broadband tag had cleared before a new order could be placed and another week for the service to be re-activated. Consider what impact that could have on your business and check your contact details.

For customers who need business broadband packages, who are out of range of our wireless broadband services, Rade partner with Zen, Eclipse and Fluidata. Read more here and give Tish a call on 01502 478000 if you would like to discuss further.

 

Positive Feedback

It's great to hear from happy customers. Here are just some of the comments from the past fortnight about our wireless internet service for coastal Suffolk:

Darsham resident: "I'm tickled pink with my new broadband speeds"

Dunwich resident: "It's a real treat to deal with a local company and one that is properly providing a crucial service"

Middleton resident: "I'm thrilled with my new Rade internet connection and am telling all the locals about it"

Westleton resident: "All great thanks! Such a difference - back to normal life!"

Dunwich resident: "All went very well thanks - a good couple of guys who were very efficient"  

Thank you for all your kind words - it makes all the hard work setting up the network worthwhile. 

We have more installations lined up for the coming weeks and, with your support, we can make plans to extend our network and provide superfast broadband speeds to more Suffolk homes and businesses.  

Give us a call on 01502 478000 to find out more. 

Go Superfast

It's great news that the Government's Connection Voucher Scheme has been extended to more places across the UK. As part of 'Greater Ipswich', businesses in Suffolk Coastal can apply for a grant of up to £3,000 to bring them significantly faster, better broadband.

That's where our wireless broadband comes in. If your business is in the block of land from Leiston up to Lowestoft and is beyond the reach of the fibre roll-out, or it's still not giving you the superfast speeds that will boost your business, talk to us. 

The scheme also includes Babergh, Mid Suffolk and Ipswich itself. Here, we can help you with your application for a leased line service.  

If you're ready for a 'step change' in your broadband performance call us on 01502 478000 to learn more. 

 

MP talks superfast broadband

Dr Therese Coffey (MP for Suffolk Coastal) recently visited to see for herself how wireless broadband is helping to provide superfast broadband for people in her constituency. Dr Coffey visits Rade

Dr Coffey said: "I was delighted to meet Jake and Andrew from Rade, who are bringing wifi broadband to rural residents and businesses. These are the kind of people grafting hard and taking a risk with their own money to help others".

Our wireless broadband provides speeds from 6Mbit/second (Mb) to 100Mb across a wide area between Leiston and Lowestoft, with plans to extend the area of coverage.

Dr Coffey discussed the Government's revised Connection Voucher Scheme which offers businesses up to £3000 to install superfast connections. Ipswich is about to be added and there is potention for the scheme to extend to rural areas. 

Windows Server 2003 end of support

In less than six months, support ends for Windows Server 2003. What does this mean for you?

If your business is still running Windows Server 2003 / Small Business Server 2003, extended support ends on 14th July 2015. This means no more security or performance updates. Critical issues will remain unfixed and leave you exposed to cybersecurity dangers.

As they run your business - ordering, logistics, supply, financials and customer support - email and file servers need to be super reliable. Last year's hack on Sony Pictures reminded us that server systems are vulnerable to attack and the personal and financial data they hold can be stolen.Microsoft Windows Server 2003

All businesses need to take steps to protect their data, especially when watchdogs will levy fines for putting customers' data at risk.

Rade can help you take the steps to plan and implement a migration.

By migrating to Windows Server 2012 R2, Microsoft Azure or Office 365, your business can achieve concrete benefits: improved performance, reduced maintenance, increased agility and speed of response.

Call us on 01502 478000 and we'll help you decide on the best platform to take your business forward.

Broadband for the Suffolk coast

Rade's wireless broadband service is now available in villages along the Suffolk coast, between Leiston and Kessingland.

Fast - Reliable - Affordable 

Poor broadband signal?

Need a backup internet connection for your business?

Holiday cottage needs broadband? 

  • No need for a phone line
  • Unlimited usage
  • Choose your package from 6 to 100Mbit per sec
  • Upload speeds to match download speed
  • Local support 

Prices start at just £17.99 inc VAT per month

Standard installation cost: £150, subject to survey 

A discreet box will be fitted to your outside wall and connected to your existing switch or wireless access point (we can supply at a small additional cost, if you don't already have one).You can rely on our fast, reliable, local support

To find out more visit our wireless broadband page or call Jason or Jake on 01502 478000. 

 

Finalists in the EADT Business Awards


EADT Business Awards

Our sister company, RadeDigital, is a finalist in the East Anglian Daily Times Business Awards in the Business Broadband category.

Rade's media app has been used by the British Pig Executive (BPEX) to enable stockmen to download videos and supporting documents to a tablet when a broadband connection is available, and then use them off-line in the field.

http://practicalpig.bpex.org.uk/ 

Rade's Wireless Broadband on ITV Anglia


Rade on ITV AngliaAndrew Blois talks about Rade's wireless broadband project along the Suffolk Coast on ITV Anglia news last night.

http://www.itv.com/news/anglia/update/2014-06-11/colchester-new-high-speed-broadband-could-provide-big-boost-to-local-economy/

Logmein & Heartbleed Patch


Logmein needs patching against Heartbleed bug. Update logmein to the latest version and then change any computer passwords you have used to access your PCs/Macs

http://blog.logmein.com/products/important-update-logmein-pro-central-users